Frequently asked questions
Is it safe to order online at Monica Jewelers?
All order on Monica Jewelers are secured with a SSL certificate, which guarantees safe transactions without risk of data tampering.
How do I know on the site whether the jewelry has real diamonds or CZ (Cubic Zirconia, diamond imitation).
All jewelry with diamonds has a clear description of diamond carat and quality. We only use the highest standard of diamonds. If the jewelry has CZ in the piece, then it is clearly stated in the product description.
Is your jewelry and diamonds certified?
Any jewelry over $500 will be provided an appraisal upon request which can be submitted to any Insurance Company for insurance purposes.
Are all watches you sell authentic?
Absolutely, we only sell authentic watches which come with a warranty.
Do you do custom orders?
We specialize in custom orders as well as we own our own manufacturing facilities and deliver the best pricing, and quality GUARANTEED.
Where do your diamonds come from?
We source our diamonds from around the world as we have close relationships with major Sight Holders
Do you sell or share your customer information with other companies?
Absolutely Not! We All customer information is 100% safe. We don’t sell or share any of our customers’ privileged information.
What payment methods do you accept?
All major credit cards are accepted, Visa, MasterCard, American Express and Discover. We also accept wire transfers along with Paypal. We currently provide financing options through our partnership with Affirm, Acima, Snap, Progressive, Amereicanfirst, Comenity, Afterpay, and Klarna.
Can I cancel my order?
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees which include labor and raw material. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our return policy. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
Do you provide layaway or financing?
Through our partnership with the leading online financing company Affirm, you can qualify for instant financing. All products have a monthly breakdown of payments in the product detail page. We also have a NO-CREDIT REQUIRED option with ACIMA/SNAP/Progressive/Americanfirst that is available as well.
Can I return an item?
We stand behind our product 100% and understand that sometimes its hard to buy things sight unseen, if this is a product that is not custom it is returnable.
Warranty & Life Time Maintenance?
Because we stand behind our products, we provide lifetime maintenance which includes free cleanings for life. Just give us a call and we will guide on the steps to have your jewelry sent back to us for the free maintenance and inspections Please note customer is responsible for all shipping costs when sending items back to us. There will be a $30 USD shipping charge when shipping repaired item back to customer.
We offer a lifetime upgrade policy for all you jewelry purchases, upgrade has to be approximately 2 times the value of the original purchase (not applicable on custom or watches).
All product weights can be found in the product description, product title or above the price. All weights are approximate as all jewelry is hand made and no two pieces of the same jewelry will ever be the same weight.
Do you ship to other countries?
Yes, we ship to other countries as well. All international duties are handled by the customer in their respective areas.
What shipping companies do you use and do you require signature upon delivery?
We ship strictly through Fedex/UPS/USPS. Once the package is created, we email the customer a tracking number for all orders.