Received
Thank you — your request is with our team
A jewelry specialist will review the details and reply during store hours. If your claim is time-sensitive, call us and we will pick it up straight away.
What Happens Next
What happens next
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We review the details
A specialist reads what you sent and identifies anything still missing from the specification.
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We contact you
By phone, text or email — whichever you chose. Usually within one business day.
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You get a free written estimate
Itemised and specification-level, written so your adjuster can act on it.
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You decide
Take it to your insurer. No obligation to have the work done with us.
Have documents to send?
Do not email appraisals, insurance letters or photos yet. We will reply with a private, secure link so your paperwork is not sitting in an inbox or anywhere publicly reachable.
If anything about the piece comes back to you — an engraving, a receipt, an old photograph — keep it. Small details change the replacement estimate more than people expect.
While You Wait
Other things we handle in house
Most insurance replacements involve more than one of these.
Engagement ring replacement
Lost, stolen or damaged engagement rings rebuilt to the original specification — or upgraded if your settlement allows.
Natural & lab-grown diamond sourcing
We source to an exact spec: carat, cut, colour, clarity, certification. GIA and IGI reports available.
Fine jewelry replacement
Necklaces, bracelets, earrings, pendants and rings matched to what you had, from our own inventory or sourced to order.
Custom recreation & CAD
No longer made? We rebuild it from photographs and appraisal details using CAD, and show you a 3D render before we cut metal.
Jewelry repair & restoration
Damaged rather than lost — retipping, reshanking, stone replacement, restringing and full restoration.
Luxury watch sourcing & replacement
Rolex, Omega, Breitling, Tudor and more — matched by reference number where the exact model can still be sourced.
Visit Us
Come see us in store
Monica Jewelers — Katy Mills, Texas
5000 Katy Mills Cir #442, Katy, TX 77494
Mon–Sat 10:30 AM – 8:00 PM · Sun 11:00 AM – 6:00 PM
Khan Jewelers — The Mall in Columbia, Maryland
10300 Little Patuxent Pkwy, Suite 1710, Columbia, MD 21044
Mon–Fri 11:00 AM – 8:00 PM · Sat 10:00 AM – 8:00 PM · Sun 12:00 – 6:00 PM